Field Service Engineer (San Francisco Bay Area)
DVS installations worldwide are growing rapidly driving the demand for high quality installation and service. We are looking for a Field Service Engineer, to be based in the San Francisco Bay Area, for servicing and installing CyTOF® instruments primarily in North America. If you embrace challenge and strive to do the best quality job and are capable of fitting in a flexible and multidisciplinary environment, then this position may be for you. The successful applicant will provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation, validation and commissioning of new CyTOF® instruments as well as diagnosing and repairing existing instruments in the field. The position will also require the ability to train users of the CyTOF® instrument on basic functionality of the system. The position will also require, as well as the ability to provide support from DVS Sciences facilities or from a remote location. The position will also include duties related to service coordination, customer support and cross-functional team member support.
Job Responsibilities
- Provide on-site installation, validation and commissioning of instruments
- Perform hands-on on-site troubleshooting, service and repairs
- Provide high level technical support to external customers at their location
- Provide on-site training to the customers
- Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
- Develop Service technical documentation
- Create and maintain service information in the company enterprise database
- Timely and professionally handle field service calls and issues arising from the field service visits, triage with field applications scientists as appropriate
- Timely complete and submit all required paperwork
- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
- Misc. other duties commensurate with the capabilities of a Field Service Engineer
Minimum Requirements
- Bachelor's degree or equivalent technical qualifications in electrical/ mechanical engineering or physical sciences. Masters or higher level education is preferred.
- Experience in service and maintenance of high-end Life Sciences or medical capital equipment. Experience with mass spectrometers, especially ICP-MS is preferred
- Working knowledge of MS Office, Excel
- Working knowledge and ability to test and troubleshoot electrical analog and digital circuits
Travel
Approximately 50%, primarily North America, with some potential international travel
Contact
Interested individuals should send their resume to: careers@dvssciences.com.NOTE: Please indicate job description in subject line.